ONE|NB Connects FAQ

Since ONE|NB Connects is an evolving project, expect this FAQ to grow exponentially as we learn! If you have particular questions not answered here, please email so we may continue to improve this page.

Why are we investing in this? 

The need to address internet accessibility has become even more pressing, with millions of homes serving as both office and classroom during the coronavirus pandemic. Located in Central Providence, Olneyville has one of the highest rates of coronavirus cases in the state, and one of the lowest rates of internet access, with more than 38% of residents lacking broadband access. If we fail to close the digital divide and cannot find ways to expand internet access equitably, then economic recovery will become more limited and exclusive.

What is ONE|NB Connects? 

ONE|NB Connects is a program that provides free internet to a portion of the Olneyville community.  

It is FREE and accessible from any device that has internet capabilities. 

No requirements, no catch, no cost. Just log in and start accessing the internet! 

How does ONE|NB Connects work? 

ONE Neighborhood Builders has installed 12 wireless routers throughout the neighborhood, onto the rooftops of buildings that ONE|NB owns, to allow coverage across a wide area. These routers connect to one another to form a wireless mesh network. That network provides direct access to the internet without the intermediary of a commercial Internet Service Provider.

For now, the WiFi only works in a portion of the Olneyville neighborhood. 

I already have WiFi at my house. Can I cancel it and use ONE|NB Connects instead?

ONE|NB Connects is not intended to be a replacement for homes that already have internet. This service is intended to provide free internet connection for homes that do not currently have internet access and provide them with a satisfactory WiFi experience.

May my children use ONE|NB Connects for distance learning while at home?

Yes! We hope that families will use this service to help connect for distance learning purposes. Children and families needand deservereliable, high-speed WiFi! 

How fast is it?

ONE|NB Connects has a Speed Rate-Limit of 20 Mbps a Bandwidth: Rate-Limit of 20 Mbps per device on average and a Latency of 200 millisecond average.

How do I log in? Do I Need a Password?

    1. On your device, click on your WiFi icon and search for available networks
    2. Click on “ONE|NBConnects”
    3. Enter pass key: OVWifi2020
    4. Congratulations. You are connected!

We made a video about how to connect to the network: Click here to check it out!

What if I don’t see “ONE|NBConnects” as a Network option?

You are most likely outside of the range of the ONE|NB Connects mesh network.

Will you be monitoring my usage? Will you know what I watch/download?

No. We will not be monitoring what you look at or download.

ONE|NB will be monitoring speed and coverageso we can constantly improve.

Is it secure?

When connecting through the mesh, you should use the same standard precautions as you would when connecting to any public WiFi, such as at a coffee shop or airport. Use https web sites for secure connections (most browsers do this by default nowadays), or use a VPN service.

What is rate limiting?

“Rate limiting” is a feature where each connected device is administratively limited to a maximum data rate. It works as an equalizer so that everyone gets an equal share of the internet connection. ONE|NB will initially set this feature at 20 Mbps, and we may decrease it in order to ensure equitable coverage.

What is the coverage zone? 

The coverage will be strongest in the area bounded by Delaine Street, Amherst Street, Aleppo Street, and Manton Avenue. See below for the map of Hubs and Hop Equipment. We would love some help from residents to help us define the exact coverage arealet us know where it works for you by sending us this connectivity feedback form.

Is it really free?

ONE|NB Connects is FREE for the community; however, it costs money and time to operate and maintain.  If you can contribute to closing the digital divide, please do so here. We also suggest a recurring monthly donation if you can.

My WiFi connection is slow or down. What can I do? 

Service disruptions are possible. Extreme weathersuch as heavy rain, blizzards, and hail, for examplecan decrease connection speeds because the weather affects the router’s wireless signal.

How many people can use WiFi at the same time in my house?

There will be no device limit per household.

Does ONE|NB Connects work inside and outside?

Yes. The ONE|NB Connects network will work both inside properties and outside.

Do you intend to expand the mesh to more of the neighborhood?

We hope to expand to the entire Olneyville neighborhood, but that expansion requires additional financial support in order to do so. We are actively working to raise such financial support.

Where can I read more about ONE|NB Connects in the news? 

We have a ONE|NB Connects press page here.

Who do I have to thank for making this possible?

We have many generous friends, partners, and sponsors to thank for making ONE|NB Connects a reality.

Thank you to OSHEAN, Brave River Solutions, and Harbor Networks for partnering with us to create the first of its kind mesh network in Rhode Island. Thank you to HarborOne Bank, Bank Newport, Bay Coast Bank, Citizens Bank, Integra Care England, Rhode Island LISC, NeighborWorks America, Tufts Health Plan, Washington Trust Bank, and many individual donors for helping to close the digital divide.